Frequently Asked Questions

Ordering on edheart.com is easy and safe. Once you have found the item you would like to purchase, click on the "Add to Cart" button to place it in your shopping cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

Yes, it is safe to order on edheart.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Ed Heart is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all online and phone orders will include sales tax where such taxes are imposed by the destination state. Applicable sales tax will be added for deliveries within the following states: CA.

Prices on edheart.com are subject to change without notice. Please expect to be charged the price for the Ed Heart merchandise you buy as it is listed on the day of purchase.

As a complimentary service, our knowledgeable Consultants are available to provide you with gift suggestions for all occasions or perhaps a little something just for you. To get started, please contact Customer Service.

To check on the status of an order or verify shipment, please check your confirmation e-mail, login to your account or contact Customer Service.

Shipping fees & Delivery times

Domestic: Free Economy US shipping on all orders (3-6 business days after processing).

International: Free Economy International shipping on all orders over $100 (transit times may vary by country).

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@edheart.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@edheart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For more information about our promotional codes terms and conditions, click here.

Currently we are not able to provide a gift packaging. This service may be available in a future.

Currently we are not able to include a personalized message with your order. This service may be available in a future.

This website is the official Ed Heart Shop, operated by Ed Heart, LLC. We fully guarantee the authenticity of all products purchased here. If you would like to obtain a copy of Swarovski Confirmation of Authenticity, please contact Customer Service. 

All jewelry made by Ed Heart using original crystals from Swarovski and other components. They are not made by Swarovski company so they don't have any tags.

Swarovski Crystals are delicate materials that must be handled with special care. Ed Heart will not be held liable for any damages incurred after the receipt of products. All Ed Heart fashion jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. To ensure that your product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage.  

Store your jewelry in a soft pouch to avoid scratches.  
Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish.  
Remove jewelry before washing hands, swimming, and/or applying products (e.g., perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.  
Put on jewelry last when dressing and take off first when undressing.  
Avoid contact with water.  
Avoid hard contact (i.e., knocking against objects) that can scratch or chip the crystal.

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