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Ordering on edheart.com is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO SHOPPING BAG" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

Yes, it is safe to order on edheart.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Ed Heart is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all online and phone orders will include sales tax where such taxes are imposed by the destination state. Applicable sales tax will be added for deliveries within the following states: CA.

Prices on edheart.com are subject to change without notice. Please expect to be charged the price for the Ed Heart merchandise you buy as it is listed on the day of purchase.

As a complimentary service, our knowledgeable Consultants are available to provide you with gift suggestions for all occasions or perhaps a little something just for you. To get started, please contact Customer Service.

To check on the status of an order or verify shipment, please check your confirmation e-mail, login to your account or contact Customer Service.

Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, Ed Heart does not ship orders to post office boxes. We are able to accept post office box addresses for your billing needs. 

For each address within the United States, the following charges apply: 

Standard Shipping: $0.00. Please allow 2-10 business days.

Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee. 

More information on complimentary shipping: 

The price of the merchandise must meet the required amount in order to receive complimentary shipping. 
Free shipping promotion excludes business accounts. 
Sales tax & other fees do not count toward the total amount. 
Multiple items totaling the required amount will not receive free shipping if sent to multiple addresses. 
Complimentary shipping is only available for orders placed on the U.S. website for domestic delivery. 

Ed Heart offers complimentary shipping for any item that you’d like to return. Simply visit returns.edheart.com to print out a shipping label. Then drop off your package at the nearest post office location. 

If you have any questions, please contact Customer Service.  

Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded or exchanged, unfortunately, sale items cannot be refunded or exchanged. Some exclusions may apply. A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available. 

For more information about our promotional codes terms and conditions, click here.

Currently we are only able to accept online orders to shipping addresses within the United States. To inquire about shipments to U.S. territories, APO or FPO addresses, please contact Customer Service

Currently we are not able to provide a gift packaging. This service may be available in a future.

Currently we are not able to include a personalized message with your order. This service may be available in a future.

This website is the official Ed Heart Shop, operated by Ed Heart, LLC. We fully guarantee the authenticity of all products purchased here. If you would like to obtain a copy of Swarovski Confirmation of Authenticity, please contact Customer Service

All jewelry made by Ed Heart using original crystals from Swarovski and other components. They are not made by Swarovski company so they don't have any tags.

Ed Heart sells its merchandise online exclusively at edheart.com. Select styles of Ed Heart merchandise are sold exclusively at authorized retail/online locations, under license. Buyers should be wary of purported Ed Heart merchandise sold through unauthorized channels. Beware of counterfeits. To check the full list of authorizes retail/online locations, please contact Customer Service.

Swarovski Crystals are delicate materials that must be handled with special care. Ed Heart will not be held liable for any damages incurred after the receipt of products. All Ed Heart fashion jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. To ensure that your product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage.  

Store your jewelry in a soft pouch to avoid scratches.  
Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish.  
Remove jewelry before washing hands, swimming, and/or applying products (e.g., perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.  
Put on jewelry last when dressing and take off first when undressing.  
Avoid contact with water.  
Avoid hard contact (i.e., knocking against objects) that can scratch or chip the crystal.

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